Terms of Service

1. Agreement to Terms

By accessing or using CommunityTracker.ai ("Service", "Platform"), you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, users, and others who access or use the Service. If you disagree with any part of these terms, you do not have permission to access the Service. These Terms constitute a legally binding agreement between you and CommunityTracker.ai ("Company", "we", "our", or "us").

2. Description of Service

CommunityTracker.ai is a community intelligence platform that monitors online communities including Reddit, LinkedIn, HackerNews, GitHub, Slack, and other platforms to help businesses track brand mentions, identify high-intent conversations, analyze share of voice, and generate AI-powered responses. The specific features available to you depend on the subscription plan you select.

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. When creating an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Responsibility

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

3.3 Account Termination

We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

4. Subscription Plans and Billing

4.1 Subscription Plans

We offer multiple subscription plans with different features and pricing. The details of each plan are described on our pricing page. We reserve the right to modify, suspend, or discontinue any plan at any time with reasonable notice.

4.2 Payment

By providing payment information, you authorize us to charge the applicable fees to your payment method. All fees are exclusive of taxes unless stated otherwise. You are responsible for paying all applicable taxes. Fees are billed in advance on a monthly or annual basis depending on your selected plan.

4.3 Refunds

Subscription fees are generally non-refundable except as required by law or as explicitly stated in our refund policy. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period.

4.4 Price Changes

We reserve the right to change our pricing at any time. We will provide at least 30 days notice before any price change takes effect for existing subscribers. Continued use of the Service after the price change constitutes your agreement to pay the modified amount.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to use the Service:

• In any way that violates any applicable local, national, or international law or regulation
• To transmit any unsolicited or unauthorized advertising or promotional material (spam)
• To impersonate any person or entity or misrepresent your affiliation with any person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service
• To attempt to gain unauthorized access to any part of the Service or its related systems
• To scrape, crawl, or use automated means to access the Service beyond what is permitted by your plan
• To interfere with or disrupt the integrity or performance of the Service
• To collect or harvest any personally identifiable information from the Service
• To use the Service for any fraudulent or illegal activity

6. Intellectual Property

6.1 Our Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of CommunityTracker.ai and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

6.2 Your Content

You retain ownership of any content you submit through the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, process, and display that content solely for the purpose of providing and improving the Service.

7. Third-Party Services and Data

Our Service monitors publicly available content from third-party platforms (Reddit, LinkedIn, HackerNews, GitHub, etc.). Your use of data obtained through our Service must comply with the terms of service of those third-party platforms. We are not responsible for the content, accuracy, or availability of third-party platforms or services. We do not endorse any third-party content monitored through our Service.

8. Disclaimers and Limitation of Liability

8.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMMUNITYTRACKER.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

9. Indemnification

You agree to defend, indemnify, and hold harmless CommunityTracker.ai and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we may also notify you via email. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the new terms, you must stop using the Service.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at: