CommunityTracker
LEGAL

Terms of Service

Effective 1 August 2026 · Last updated 1 August 2026

This is the agreement between you and CommunityTracker. We have tried to write it in ordinary language. Section 6 — the rules for sending outreach — is the one that matters most in practice, and it is the one most likely to end an account, so please read it.

1. This agreement

By creating an account or using CommunityTracker, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.

The service is operated by Miraa Labs LLC, at 1309 Coffee St, Sheridan, Wyoming 82801, United States.

If you do not agree with these terms, please do not use the service.

2. What we provide

CommunityTracker monitors public conversations across community platforms, scores them for relevance to what you sell, finds business contact details for the people involved, and — if you enable it — sends outreach email on your behalf from a mailbox you connect.

We improve and change the product continually. We may add, alter or remove features. If we remove something you depend on, or make a change that materially reduces what you are paying for, we will tell you by email in advance.

What we do not promise. We do not guarantee that monitoring will find every relevant post, that contact details will be accurate, that messages will reach an inbox rather than a spam folder, or that outreach will produce results. We depend on third-party platforms and data providers, and they change without telling us.

3. Your account

  • Give us accurate information when you sign up, and keep it current.
  • You are responsible for what happens under your account, including anything your team members do. Keep your credentials secret and turn on two-factor authentication.
  • Tell us promptly at support@communitytracker.ai if you think your account has been compromised.
  • One person, one account. Do not share a login to avoid paying for seats.
  • You must be at least 18.

4. Trial, billing and cancellation

4.1 Trial

New accounts get a 3-day trial. We will tell you what it includes when you start it. When the trial ends, monitoring pauses until you subscribe — we do not charge you automatically at the end of a trial without your having chosen a plan.

4.2 Billing

Subscriptions are billed in advance, on the cycle you choose, and renew automatically until cancelled. Current prices are on our pricing page. Payments are handled by our payment processor; we never see your full card details.

If a payment fails we will retry and let you know. If it keeps failing we may suspend the account until it is settled. Prices can change, but never mid-cycle: we will give you at least 30 days’ notice by email before a change affects you, and you can cancel before it does.

4.3 Cancelling

Cancel whenever you like, from your account settings. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for. We do not delete your data the moment you cancel — see the retention section of our Privacy Policy.

4.4 Refunds

Subscription fees are generally non-refundable, including for partial periods and for time you did not use.

That said, we would rather be fair than technically correct. If something went genuinely wrong — the product did not work, you were charged in error, or you were billed for something you clearly did not intend — email support@communitytracker.ai and tell us what happened. We look at refund requests case by case, and we do decide in the customer’s favour.

5. Your data, and who owns what

You own your data. Your account information, your monitored keywords, the contact lists you build and the messages you send remain yours. We hold them to run the service for you, and you can ask for a copy or for deletion at any time.

We own the product. The software, the interface, our name and logo, and the scoring logic behind the product remain ours. Using the service does not transfer any of that to you.

You grant us the permission we need to actually operate the service on your instructions — to store your data, process it, send messages you configure, and share what is necessary with the providers listed on our sub-processor page. Nothing more.

We may report aggregated, de-identified statistics about product usage. Nothing that identifies you, your customers or your prospects.

6. Rules for sending outreach

The outreach features let you send email from your own mailbox at some scale. That capability can be abused, abuse harms the people who receive it, and it also destroys the deliverability of everyone else on the platform. So these rules are firm, and we do enforce them.

6.1 You must

  • Have a genuine, lawful basis for contacting each person — a real business reason relevant to what they do, not a list you bought.
  • Be truthful about who you are. Real sender name, real company, accurate subject lines.
  • Include a working unsubscribe mechanism and a valid physical postal address in every message. We build both into the messages we send, and we will not send without the address.
  • Honour opt-outs immediately and permanently, including ones received by reply rather than by clicking the link.
  • Comply with the law that applies to you and to your recipients — including the CAN-SPAM Act, GDPR and PECR, CASL, and India’s applicable rules. Some of these require prior consent rather than a legitimate interest. That assessment is yours to make.

6.2 You must not

  • Send unsolicited bulk email to purchased, scraped-in-bulk or otherwise indiscriminate lists.
  • Disguise who you are, forge headers, or use a misleading subject line or sender address.
  • Contact anyone who has unsubscribed, or attempt to evade a suppression by using a different address or account.
  • Send anything unlawful, defamatory, harassing, deceptive, or designed to obtain credentials or payment by deception.
  • Market things we will not carry: adult content, illegal substances, weapons, gambling where prohibited, cryptocurrency schemes, or fraudulent financial offers.
  • Contact people in a personal rather than business capacity — this is a business-to-business tool.

6.3 And generally

  • Do not resell, sublicense or white-label the service without our written agreement.
  • Do not reverse-engineer the product or try to extract its underlying logic.
  • Do not attempt to reach data belonging to another customer, probe our security, or bypass rate limits and quotas.
  • Do not scrape our website or use automated means against the service beyond our documented API.
  • Do not use the service to build a competing product.

If we find serious abuse — especially sending to purchased lists or ignoring opt-outs — we may suspend or terminate the account immediately and without a refund. Deliverability is shared infrastructure, and one sender’s abuse damages everyone.

7. Third-party services

The product connects to services we do not control: the platforms we monitor, your email provider, data providers, and our payment processor. Their availability, their terms and their pricing are theirs, not ours. If one of them changes or withdraws access, a feature that depends on it may change or stop.

When you connect an account — a mailbox, Slack, or anything else — you confirm you are entitled to connect it and to use it in the way you are configuring.

8. Availability and support

We work to keep the service running but we do not offer a contractual uptime guarantee. The service is provided on an “as is” and “as available” basis. Planned maintenance will be announced where we can; emergency maintenance may not be.

Support is by email at support@communitytracker.ai and through the in-app chat.

9. Liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost data or lost business opportunity, arising from your use of the service.

Our total liability to you for any claim relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited — including for fraud, or for death or personal injury caused by negligence.

You are responsible for the messages you send. If a claim is brought against us because of outreach you sent, contacts you supplied, or a breach of section 6, you agree to indemnify us for it.

10. Ending this agreement

You may stop using the service and cancel at any time.

We may suspend or terminate your account if:

  1. you materially breach these terms — section 6 in particular;
  2. your payment fails and stays unresolved after we have told you;
  3. your use puts our platform, our other customers, or our deliverability at risk;
  4. we are required to by law.

Except where the breach is serious enough to require acting at once, we will give you notice and a reasonable chance to fix the problem first.

After termination, you can ask us for an export of your data. Sections 5, 9 and 11 survive the end of this agreement.

11. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law rules. Any dispute arising out of them is subject to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming.

Before starting proceedings, please email support@communitytracker.ai. Nearly everything is resolvable that way and it is faster for both of us.

12. Changes to these terms

We may update these terms. The date at the top reflects the current version. For material changes we will give you at least 30 days’ notice by email, and continuing to use the service after that means you accept them. If you do not, cancel before the change takes effect and we will refund any unused portion of the period you have prepaid.

13. General

  • These terms and the Privacy Policy are the entire agreement between us, and replace any earlier version — including the terms previously published at app.communitytracker.ai/terms.
  • If a provision is found unenforceable, the rest stays in force.
  • Not enforcing a right straight away does not waive it.
  • You may not assign this agreement without our consent. We may assign it as part of a merger or sale of the business.
  • Neither party is liable for failures caused by events genuinely outside its control.

14. Contact

Questions about these terms: support@communitytracker.ai.

Miraa Labs LLC
1309 Coffee St, Sheridan, Wyoming 82801, United States