On Jul 1, 2026, Mention stopped selling its listening tool as a standalone product. New buyers now go through Agorapulse sales for Agorapulse Listening, as an add-on to the Advanced or Tailored plans or as a separate package. Publishing still carries a price: Advanced costs $149 a user a month billed yearly. Listening carries a demo button.
That split puts you in a bind. If you came to Agorapulse for the inbox, the per-user bill grows with every teammate. If you came for listening, you can't price it until a sales call, and a first annual purchase carries no refund.
My view: decide which job you're paying Agorapulse to do before you compare anything, because each alternative below wins on one job and loses on the other.
This post ranks 7 tools by price checked today, what users report and who should switch or stay.
Source: Mention Help Center, Mention Plans Explained, captured Oct 16, 2026
TL;DR: 7 Agorapulse Alternatives, Split by the Job You Bought It For#
1. CommunityTracker.ai: for teams that bought listening to find buyers and complaints in Reddit, LinkedIn, Hacker News, GitHub and Slack communities. Free, then $39, $99 or $199 a month for the whole team.
2. Mentionlytics: for teams that want web, news and social listening at a public price. $59 a month billed monthly on Basic, or $49 billed yearly.
3. Brand24: for marketers who want news, social and podcasts in one feed on a card, with a 30-day money-back guarantee. From $199 a month billed annually, or $249 monthly.
4. Awario: for budget buyers who count mentions. Starter collects 30,000 new mentions a month for $29 billed annually, or $49 monthly.
5. Sprout Social: for teams that want Agorapulse's publishing and inbox job with more report depth, at a higher seat price. From $79 a seat a month billed annually.
6. Hootsuite: for teams that want publishing, an inbox and basic listening in one seat. From $99 a user a month billed annually.
7. Mention: for existing customers on a legacy plan only. New buyers can't purchase it.
Why Teams Look Past Agorapulse#
Agorapulse runs the profiles you own well enough that most reviewers stay. The reasons people look elsewhere come down to three numbers: the per-user price, the missing listening price and the refund window.
What the ratings show#
Trustpilot: 4.0 from 57 reviews, with 65% at 5 stars and 16% at 1 star. Trustpilot counts 20 reviews in the last 12 months (checked Oct 16, 2026) (Trustpilot).
Software Advice: 4.6 from 713 reviews, with functionality at 4.3 (Software Advice).
Capterra UK: 4.6 from 713 reviews (checked Oct 15, 2026) (Capterra UK).
Source: Trustpilot Agorapulse page, captured Oct 16, 2026
Evidence note: Agorapulse invites Trustpilot reviews and hasn't replied to the negative ones. Most of the praise from the last 12 months arrived in one burst between Nov 20 and Nov 27, 2025, so I weight those 5-star posts below the complaints that came in alone.
Source: Trustpilot Agorapulse reviews by Dorien Morin (Nov 27, 2025) and Stephanie (Nov 25, 2025), captured Oct 16, 2026
Recent reviews: what I found#
The newest Trustpilot complaint, from a US social admin on Jan 30, 2026, describes tokens that "will just outright fail from time to time", which stops scheduled posts, plus a 6-hour wait to reach a person (Trustpilot). The newest praise, from Adrian Salisbury on Dec 4, 2025, credits Agorapulse for cutting cross-channel posting to "minutes" (Trustpilot).
Source: Trustpilot review by Social Admin, captured Oct 16, 2026
Between those two, Amaiya D'sa in India left 3 stars on Oct 16, 2025 and wrote that "the pricing is on the high side" and asked for plans that fit solo creators (12 months old today) (Trustpilot).
What each plan buys (checked Oct 16, 2026)#
Plan | Billed yearly | Billed monthly | Profiles | First support reply |
Standard | $79 a user a month | $99 a user a month | 10 | Under 6 hours |
Professional | $119 | $149 | 10 | Under 2 hours |
Advanced | $149 | $199 | 10 | Under 1 hour |
Custom | Quote | Quote | Unlimited | Under 30 minutes |
Source: Agorapulse pricing page, yearly billing, captured Oct 16, 2026
Source: Agorapulse pricing page, monthly billing, captured Oct 16, 2026
Extra profiles cost $10 a month on yearly billing and $15 on monthly billing. Data retention runs 6 months on Standard, 12 on Professional and 24 on Advanced and Custom.
Add-ons with no public price: Advanced Listening, Advocacy, Competitive Benchmarking, X Lite and X Plus. Agorapulse prices Advanced Listening by quota through sales and offers a 30-day trial of it.
Source: Agorapulse pricing page, add-ons with no prices shown, captured Oct 16, 2026
What the terms do#
Free plan: Agorapulse ended it on Jul 6, 2026 and moved free users to Archie, an AI content tool that covers a handful of networks.
Source: Agorapulse Help Centre, Archie Plan Explained, captured Oct 16, 2026
Trial: 30 days in two 15-day parts, with Advanced plan features and no card.
Refunds: first-time purchases and monthly plans get no refund. An annual plan gets a partial refund only when you cancel within 30 days of a self-service renewal.
Source: Agorapulse Help Centre, Agorapulse Refund Policy, captured Oct 16, 2026
Cancellation: only the organization Owner cancels, and access runs to the end of the paid period.
Custom plans: cancel at least 60 days before renewal by email, or the plan renews for another year.
What happened to Mention#
Mention's Company plan is now a legacy plan on yearly billing. Current subscribers stay on what they have. New listening buyers get Agorapulse Listening, which tracks Facebook, Instagram, YouTube, X, LinkedIn, Reddit, TikTok, news, forums and the web, with up to 24 months of history. Every purchase goes through sales.
For you, that means the two listening brands under one roof share one buying path, and neither one has a public price.
Fifteen stories from the reviews#
Liked:
The agency owner who stopped worrying. Katherine George wrote that Agorapulse "removes the fear of 'what happens if this doesn't publish'" (Trustpilot, Nov 21, 2025). Part of the Nov 2025 burst.
The user since 2015. Dorien Morin has run her agency on it for a decade and rates support "top-notch" (Trustpilot, Nov 27, 2025). Part of the Nov 2025 burst.
The trainer who never trained. Amanda Webb, a verified reviewer, needed "No training required" and uses it to "listen for brand mentions" (Trustpilot, Nov 25, 2025). Part of the Nov 2025 burst.
The year-end deck. Kara Marie plans a client's year-end review on Agorapulse charts and calls support "quick, helpful" (Trustpilot, Nov 22, 2025). Part of the Nov 2025 burst.
The consultant in Portugal. Quentin Guivier finds scheduling, inbox and reporting "all straightforward" (Trustpilot, Nov 5, 2025).
The coach posting for clients. Laura R of TransformToday.com uses the optimal-time scheduler and edits each copy per account (Trustpilot, Nov 20, 2025). Part of the Nov 2025 burst.
The small business owner in Britain. Adrian Salisbury got hours of channel switching down to minutes (Trustpilot, Dec 4, 2025).
Disliked:
The tokens that break. The US social admin also hit uploads "stuck at 99%" and got "clear your cache" answers from a bot (Trustpilot, Jan 30, 2026).
The solo creator priced out. Amaiya D'sa, in a 3-star review, wants bulk editing and a plan for one person (12 months old today) (Trustpilot, Oct 16, 2025).
Source: Trustpilot review by Amaiya D'sa, 3 stars, captured Oct 16, 2026
The billing that kept running. Agent Upgrade asked in writing to pause billing during a reporting bug, and "charges continued" (older than 12 months) (Trustpilot, Oct 1, 2025).
The same bug, a second site. Adam gave 1 star on Capterra UK over a reporting fault that ran for months (older than 12 months; this reads as the same account as Agent Upgrade) (Capterra UK, Sep 30, 2025).
The agency moved to a new plan. AgencyMan in Australia got a month's notice of a plan change that would "effectively double" its monthly fee (older than 12 months) (Trustpilot, Jul 9, 2025).
The yearly buyer one tier short. David learned after paying $588 that tagging a reply needed "the next level of subscription"; a second rep later refunded him (older than 12 months) (Trustpilot, Jun 2024).
The agency with slow loads. An organic Software Advice reviewer in marketing finds it "a bit slow to load" at times (older than 12 months) (Software Advice, Feb 2024).
The restaurant uploading video. Marah C., in an incentivized review, had trouble posting photos and videos and wants lower seat prices (older than 12 months) (Software Advice, Jan 2023).
Evidence note: 6 of 8 complaints are older than 12 months, and 5 of 7 liked stories sit in the Nov 20 to 27, 2025 burst. Amaiya's price complaint still matches the live per-user table, so I give it full weight.
What practitioners post on X#
@JennyMourton25, Aug 24, 2026: Agorapulse "makes less sense if you're a small team that doesn't need all those features."
@Diegotelles8, Sep 17, 2026: per-user pricing means "the plan that looks cheaper may not be the cheapest for your team."
@NealSchaffer, Sep 2, 2026: he starts with a separate listening tool to find people, "then fold outreach into my social work through Agorapulse."
@KanzenOfficial, May 20, 2026: puts Agorapulse at "$79/mo (10 profiles, approval workflows)" in a scheduler price roundup, which matches the live Standard price.
Where Agorapulse Earns Credit#
Count these before you cancel.
The inbox. Leslie Samuel and Richard Tubb both name it as the reason they stay, and every 2026 plan includes it.
Approvals from Professional. Client sign-off starts at $119 a user billed yearly.
Support targets by plan. First replies run by tier, from under 6 hours to under 30 minutes.
Listening in the same login. If you sit on Advanced already, the add-on keeps mentions next to your posts and reports.
If your team publishes daily and answers comments all day, these four points outweigh the price, and Who Should Stay below is your section.
How I Evaluated These Agorapulse Alternatives#
Prices: checked Oct 16, 2026, monthly and annual where both exist. Where I could confirm only annual prices from my location, I say so.
Terms: refunds, trials and renewal rules for each tool, checked the same day.
Reviews: dated reviews from Trustpilot, Software Advice, Capterra UK and G2 where I could read them. Anything older than 12 months carries a flag.
X posts: from the last 12 months, cited by account and date.
Fit: I split the field by job. Tools 1 to 4 replace the listening you'd buy from Agorapulse or Mention. Tools 5 and 6 replace the publishing and inbox. Tool 7 covers legacy Mention holders.
Agorapulse Alternatives Compared#
Features#
Tool | Publishing | Social inbox | Listening included at a public price | Free plan | Monthly billing |
CommunityTracker.ai | No | No | Yes | Yes | Yes |
Mentionlytics | No | No | Yes | No | Yes |
Brand24 | No | No | Yes | No | Yes |
Awario | No | No | Yes | No | Yes |
Sprout Social | Yes | Yes | No | No | Yes |
Hootsuite | Yes | Yes | Yes | No | Yes |
Mention | No | No | No | No | No |
Agorapulse | Yes | Yes | No | No | Yes |
Pricing (checked Oct 16, 2026)#
Tool | Entry price | Cheapest plan that seats 3 people | 12 months for 3 people | Refund rule |
CommunityTracker.ai | $0, then $39/month | Pro, $99/month per team | $1,188 | Cancel anytime, billed monthly |
Mentionlytics | $49/month yearly, $59 monthly | Essential, $141/month yearly | $1,692 | Yearly: full refund within 14 days |
Brand24 | $199/month yearly, $249 monthly | Team, $299/month yearly | $3,588 | 30-day money-back guarantee |
Awario | $29/month yearly, $49 monthly | Pro, $89/month yearly | $1,068 | No refunds for partial use |
Sprout Social | $79/seat/month yearly | Essentials, 3 seats | $2,844 | Annual billing |
Hootsuite | $99/user/month yearly | Standard, 3 users | $3,564 | No charge after the trial unless you pick a plan |
Mention | Quote | Company plan, legacy | Quote | Yearly billing only |
Agorapulse | $79/user/month yearly, $99 monthly | Standard, 3 users | $2,844 | No refund on a first purchase or a monthly plan |
Agorapulse Standard and Sprout Essentials land on the same $2,844 for 3 people, and neither figure includes listening.
1. CommunityTracker.ai#
CommunityTracker.ai replaces the listening half of Agorapulse for teams whose buyers ask questions in communities. You see the price, you pay by the month and one plan covers the whole team.
Features#
CommunityTracker ranks #1 because it answers the question Agorapulse Listening leaves open: what does listening cost? The answer is $39 to $199 a month.
Communities by plan: Reddit on Free; Reddit, LinkedIn, Hacker News and GitHub on Starter; every community, Slack included, on Pro.
Intent sorting on Pro: AI filtering and scoring push the threads where someone asks for a tool like yours to the top.
Response Generator: drafts a reply you edit and post yourself in the thread.
Warm emails: 100 a month on Starter, unlimited from Pro.
Share of Voice from Pro: your share of community talk against named rivals, with an exporter on Advanced.
AI Visibility, Advanced only: tracks what ChatGPT and Perplexity answer about you.
Pricing#
Plans as of Oct 16, 2026 (CommunityTracker pricing):
Free: $0. 1 keyword on Reddit.
Starter, $39 monthly: 4 keywords and 5,000 mentions.
Pro, $99 monthly: 10 keywords with no mention cap.
Advanced, $199 monthly: 20 keywords plus AI Visibility.
Source: CommunityTracker pricing page, plans at $0, $39, $99 and $199 a month, captured Oct 16, 2026
Paid plans bill monthly with no contract. Annual billing goes through the team on request.
Pros#
A listening price before any call. Agorapulse and Mention both route you to sales.
One price per team. A fourth reader costs nothing extra on Pro.
Cancel by the month. You avoid the first-purchase refund rule that Agorapulse applies.
A Free plan you can point at your own brand name before you pay.
Cons#
Ordered by how much each one costs an Agorapulse buyer:
1. No publishing and no social inbox. You keep a scheduler, or you post and reply inside each community.
2. News and web: partial coverage only. If your Agorapulse Listening reports count press pickups, keep a second source for those.
3. No logo recognition. CommunityTracker reads text, not images.
4. Daily alerts on all plans; Slack delivery starts on Pro. A thread from 9 a.m. reaches you with the next day's batch.
5. 0 user reviews. Trustpilot, G2, Capterra and Software Advice show none for CommunityTracker (checked Oct 16, 2026).
Source: CommunityTracker pricing page, platform comparison, captured Oct 16, 2026
What users say#
No reviews exist yet on the sites I checked, so con 5 stands. Run the Free plan on your brand for a week; your own threads tell you more than a stranger's 5 stars.
Evidence note: CommunityTracker covers blogs, news and web in part, and no plan includes logo recognition or a publisher.
Summary#
My pick when you bought Agorapulse Listening to catch people asking for a product like yours.
Pick it if your buyers post in Reddit, LinkedIn, Hacker News, GitHub or Slack groups, and you want listening at $99 a month for the team.
Skip it if you need one tool that publishes posts, answers comments and tracks press.
For the wider category, read this guide to AI social listening tools and the Reddit lead generation playbook.
2. Mentionlytics#
Mentionlytics sells web, news and social listening with every self-serve price visible, which is the thing Agorapulse Listening doesn't offer.
Features#
Mentionlytics ranks #2 because it covers news and the open web that CommunityTracker covers only in part, and its price is public.
Keyword rules by plan: 3 on Basic, 10 on Essential, 15 on Advanced, 25 on Pro.
Refresh: every 12 hours on Basic, every 6 on Essential, continuous from Advanced.
Users: 2 on Basic, 10 on Essential, unlimited from Advanced.
API access, which one G2 reviewer used to feed his own application.
Pricing#
Prices on Oct 16, 2026, monthly and yearly:
Basic: $59 a month billed monthly (was $69), or $49 billed yearly. 5,000 mentions.
Essential: $169 monthly, or $141 yearly. 15,000 mentions.
Advanced: $299 monthly, or $249 yearly. 50,000 mentions.
Pro: $499 monthly, or $416 yearly. 100,000 mentions.
Business: $749 monthly, or $624 yearly. Enterprise: from $1,299 monthly.
Source: Mentionlytics pricing page, monthly billing, captured Oct 16, 2026
Collection stops at your quota until the next cycle. Extra mentions cost $10 per 10,000 on Advanced and up. A yearly plan gets a full refund within 14 days and a pro rata refund from day 14 to day 30; a monthly plan gets none for the current period. The Mentionlytics review breaks down each tier.
Pros#
Public prices on every self-serve tier.
Monthly billing from $59.
News and web sources in the same feed as social.
A 14-day full refund window on yearly plans, which Agorapulse doesn't give a first-time buyer.
Cons#
1. No publishing and no inbox. You keep Agorapulse or another scheduler for posting.
2. Quota stops. Basic halts at 5,000 mentions until the month resets.
3. Slow refresh at entry. Basic updates every 12 hours.
4. Refresh speed unpublished for Business and Enterprise.
What users like#
Mentionlytics holds 4.9 from 115 reviews on G2 and 4.7 from 38 on Software Advice (checked Oct 16, 2026).
An API build. Sean J., an analyst at a firm of 50 or fewer people, wired Mentionlytics into his own app and rates the plan price "very reasonable" (G2, Oct 2, 2026).
A move off Meltwater. Praise U. left Meltwater over price and got started with little help (G2, Sep 17, 2026).
Source: G2 Mentionlytics reviews by Sean J. and Praise U., captured Oct 16, 2026
Support inside a day. Eleftherios Xenarios priced enterprise tools "way out of our budget" and gets fixes from support the same day (Trustpilot, Apr 21, 2026).
A third of the bill. Findahobby headlined a review "One third the price of Meltwater with better features." (Trustpilot, Apr 21, 2026).
Proof for leadership. Melis C., at a printing group of 1,001 to 5,000 people, uses share of voice to show regional results (older than 12 months) (Software Advice, Jul 2024).
Renewals for the support. Andrea, a business developer in Germany, kept renewing for more than 2 years because of the support team (older than 12 months) (Capterra UK, Mar 22, 2023).
What users dislike#
Telegram. Sean J. rates Telegram handling "very limiting" and wants his own account read (G2, Oct 2, 2026).
Off-topic hits. Melis C. flagged "Irrelevant matches" and no Line or WeChat coverage (older than 12 months) (Software Advice, Jul 2024).
Running out. Andrea's team hits the mention quota and sees repeats (older than 12 months) (Capterra UK, Mar 22, 2023).
Speed and caps. Daniel K. in telecom calls it "Kind of slow" with limits that "feel low" (older than 12 months) (Software Advice, Feb 2023).
Refresh costs a top tier. Ivette S., at a broadcaster, wrote in Spanish that constant updates sit on plans at 4 times the Basic price (older than 12 months) (Software Advice, Aug 2023).
Tier sprawl. Jobst E., a self-employed lawyer, counted "too many add-ons and functionality tiers" (older than 12 months) (Software Advice, Feb 2023).
Evidence note: 4 of 6 liked stories come from 2026, and 5 of 6 complaints are older than 12 months. The quota and refresh complaints still match the 2026 plan limits, so I count them.
Summary#
My pick for listening across news, web and social at a price you can see.
Pick it if you want Agorapulse Listening's source mix without a sales call, and 2 to 10 people read the feed.
Skip it if you need posting and comment replies in the same login.
3. Brand24#
Brand24 covers news, social networks, podcasts and review sites on a card, with a money-back window that beats the Agorapulse refund rule.
Features#
Brand24 ranks #3 because its source list comes closest to Agorapulse Listening, and its entry price sits above Mentionlytics.
Sources: Facebook, Instagram, X, news, blogs, Reddit, LinkedIn, YouTube, TikTok, podcasts, newsletters and reviews.
Refresh by plan: every 12 hours on Individual, every hour on Team, real time from Pro.
Seats: 1 user on Individual, unlimited from Team.
AI tools from Pro: sentiment, events detection, a brand assistant and topic grouping.
Pricing#
Brand24 prices on Oct 16, 2026:
Individual: $249 a month billed monthly, or $199 billed annually, covering 3 tracked phrases and 2K mentions.
Team: $349 monthly, or $299 annually, for 7 keywords and 10,000 mentions.
Pro: $499 monthly, or $399 annually, for 12 keywords and 40,000 mentions.
Business: $699 monthly, or $599 annually, for 25 keywords and 100,000 mentions.
Enterprise: from $1,499.
Source: Brand24 pricing page, captured Oct 16, 2026
Brand24 offers a 14-day trial with no card and a 30-day money-back guarantee, except on custom plans. It doesn't charge above your plan when you pass the mention limit. The Brand24 review and the Brand24 alternatives list go deeper.
Pros#
30 days to get your money back.
Unlimited users from Team, so a team of 5 pays one price.
Podcasts and newsletters as sources.
No overage charge.
Cons#
1. No publishing and no inbox.
2. $199 entry price, more than three times CommunityTracker Starter.
3. One user on Individual.
4. Non-English sentiment needs hand correction in one review.
What users like#
Software Advice rates Brand24 4.7 across 256 reviews (Oct 16, 2026).
Mentions nobody tagged. Izabela S. finds posts she'd miss on her own and uses the Storm Reports (Software Advice, Oct 2025).
News, X and Reddit in one feed. Khasiba A. tracks all three together (Software Advice, Oct 2025).
Source count. Taylor S., in an organic review, credits the number of places it pulls from (Software Advice, Oct 2025).
Money saved on a switch. Taby F. left another product and wrote that switching "saved us a ton of money" (older than 12 months) (Software Advice, Jul 2024).
Slack first. Ens C. ranks the Slack integration above everything else (older than 12 months) (Software Advice, Jul 2024).
Price. Luis S. calls "the price is fair" (older than 12 months) (Software Advice, Aug 2024).
What users dislike#
Sentiment in other languages. Khasiba A. corrects it by hand (Software Advice, Oct 2025).
Junk mentions. Michał A. sometimes collects off-topic or low-value hits (older than 12 months) (Software Advice, Jul 2025).
Filter misses. Marta Ż. watches wrong posts slip through (older than 12 months) (Software Advice, Jul 2025).
Cost for a small company. Roberto L. rates the price high for his size (older than 12 months) (Software Advice, Jan 2025).
Blocked US outlets. Taby F. lost a few press mentions because EU servers can't reach some US news sites (older than 12 months) (Software Advice, Jul 2024).
Evidence note: the three Oct 2025 reviews sit at the 12-month line. The filter and noise complaints repeat across reviewers, so I'd test your own keywords in the 14-day trial.
Summary#
My pick when you want the widest source list you can buy on a card.
Pick it if podcasts, news and review sites belong in your listening report, and you want 30 days to back out.
Skip it if a $199 floor eats the savings you left Agorapulse to find.
4. Awario#
Awario sells mention volume for the least money in this list, with a strict no-partial-refund rule.
Features#
Awario ranks #4 because it gives the most mentions per dollar, and its refund rule keeps it below Brand24.
Where it looks: social networks plus news, blogs and the wider web.
Boolean search on all plans.
No keyword cap per topic, so one topic can hold every spelling of your brand.
White-label reports and CSV export.
Pricing#
Awario prices on Oct 16, 2026:
Starter: $29 a month billed annually, or $49 monthly. 3 topics, 30,000 new mentions, 1 team member.
Pro: $89 annually, or $149 monthly, for 15 topics, 300,000 mentions and 10 seats.
Enterprise: $249 a month billed annually, or $399 monthly, for 100 topics, 1,000,000 mentions and any number of seats.
Source: Awario pricing page, yearly billing, captured Oct 16, 2026
You can cancel anytime, but Awario issues no refund for partial use or time left on a plan. The Awario review and the Awario alternatives roundup cover the plans in depth.
Pros#
$29 entry on annual billing.
300,000 mentions on Pro for $89 a month billed annually.
10 seats on Pro.
A trial with no card.
Cons#
1. No publishing and no inbox.
2. No refunds for unused time.
3. Starter seats only you.
4. Billing complaints in older reviews.
What users like#
Trustpilot rates Awario 4.2 across 18 reviews (Oct 16, 2026).
Value. Manuel Echanove picks value for money as his reason (Trustpilot, Dec 17, 2025).
Hashtag work automated. Benoît E. stopped running hashtag searches by hand (Trustpilot, Dec 27, 2025).
Alert setup help. Ross got support to build alerts that catch the right mentions (Trustpilot, Dec 15, 2025).
Reports in many languages. Harry Anderson runs agency reports across languages (Trustpilot, Dec 14, 2025).
Keyword edits on request. Kevin Cross asks support to adjust keywords and gets it done (Trustpilot, Jan 7, 2026).
What users dislike#
Support manner. Valeriia met rude replies from support (Trustpilot, Dec 2025).
A charge without notice. Tom Pannett got £348 back only after a complaint (older than 12 months) (Trustpilot, Mar 27, 2025).
A refused refund. Tobi paid $1,345 on a saved card and got no refund (older than 12 months) (Trustpilot, Jun 20, 2021).
No Meta coverage. Laura had no way to monitor Facebook or Instagram (older than 12 months) (Trustpilot, Dec 10, 2020).
Quota eaten by near matches. Emil Forsén watched related keywords use up the allowance (older than 12 months) (Trustpilot, May 12, 2020).
Evidence note: all 5 liked stories land between Dec 14, 2025 and Jan 7, 2026, a cluster worth discounting. The two billing complaints match the no-partial-refund rule, so I'd pay monthly.
Summary#
My pick when the budget line decides and you can live without refunds.
Pick it if you need raw mention counts for under $100 a month and 10 people can share them.
Skip it if you want a safety net on an annual payment.
5. Sprout Social#
Sprout Social does the Agorapulse job, publishing, an inbox and reports, with deeper analytics and a higher seat price from Standard up.
Features#
Sprout ranks #5 because it's the closest like-for-like swap for the publishing side, and it charges more per seat.
Consolidated inbox for DMs and comments across networks, from Standard.
Keyword and location monitoring from Standard, with Listening sold as an add-on.
Unlimited profiles from Professional.
Advanced adds volume spike warnings and inbox sentiment.
Pricing#
Sprout prices on Oct 16, 2026, annual billing unless marked:
Essentials: $79 a seat a month, or $99 billed monthly. 5 profiles.
Standard: $199 a seat a month. 5 profiles.
Professional: $299 a seat a month. Unlimited profiles.
Advanced: $399 a seat a month.
Enterprise: custom.
Source: Sprout Social pricing page, captured Oct 16, 2026
Sprout offers a 30-day trial with no card. Listening and Premium Analytics each carry no public price. The Sprout Social review and the Sprout Social alternatives list cover the tiers.
Pros#
Essentials at Agorapulse Standard's price, $79 a seat billed annually.
Report depth that agencies send to clients.
Review management from Standard.
A 30-day trial.
Cons#
1. Seat prices jump to $199 on Standard.
2. Listening priced through sales, the same gap you leave Agorapulse over.
3. Renewal complaints on Trustpilot in 2025 and 2026.
4. 1.8 from 88 reviews on Trustpilot (checked Oct 16, 2026).
What users like#
Sprout holds 4.4 from 609 reviews on Capterra UK (checked Oct 16, 2026).
Twelve handles, one login. Zach rates the reports "top tier" across sub-brands (Capterra UK, Feb 22, 2026).
1,500 posts a month. Heather Mills at YMH Studios runs 55+ accounts with custom reports (TrustRadius, Jun 26, 2026).
PDFs for clients. Christian Estrellado at Estro Communications sends dashboards and PDF reports out each month (TrustRadius, Apr 7, 2026).
Approvers per client. A marketer at a PR agency assigns several reviewers to each client and signs off each post (TrustRadius, Aug 29, 2026).
Google reviews answered. Bob Sadowski at myCUmortgage monitors and replies to Google Business reviews from Sprout (TrustRadius, Jun 26, 2026).
One inbox. Jeff, a marketing director, handles messages and comments in one place (older than 12 months) (Capterra UK, Sep 16, 2025).
What users dislike#
Weeks without an answer. Tommy S waited weeks on his account manager (Trustpilot, Oct 15, 2026).
Numbers that didn't add up. Étienne, a VP, caught several reporting errors (Capterra UK, Sep 18, 2026).
A 24-month term. Jim Gilbert's Wheels and Deals signed a contract it took as a formality (Trustpilot, Nov 19, 2025).
A bot at onboarding. Jessica asked for setup help and reached a chat bot (Trustpilot, Apr 15, 2026).
Stuck in the agreement. A C-level marketer at a 1 to 10 person agency scored it 3 out of 10 and missed comments and DMs in the inbox (TrustRadius, Mar 25, 2026).
One account, one person. A strategist at a utilities franchise network calls it "very pricey" and can't share an account with a colleague at the same time (TrustRadius, Jun 26, 2026).
Evidence note: 11 of 12 stories come from the last 12 months. The contract and support complaints line up with the annual billing on the price list.
Summary#
My pick when reports win you clients and the seat price fits.
Pick it if you want the Agorapulse job with more analytics, and Essentials covers your profile count.
Skip it if per-user pricing or listening without a price pushed you out of Agorapulse.
6. Hootsuite#
Hootsuite bundles publishing, an inbox and basic listening into every self-serve seat, and sends advanced listening to an Enterprise quote.
Features#
Hootsuite ranks #6 because it includes some listening in Standard, and its Trustpilot record trails every other tool here.
Standard: 10 social accounts, unlimited scheduling, one inbox, brand and competitor monitoring.
Professional: unlimited accounts, inbox automation, 30-day Quick Search and 90-day trend forecasts.
Advanced: approvals, message routing and team reports.
Enterprise: listening powered by Lumen, with 13 months of history.
Pricing#
Checked Oct 16, 2026: paid plans run from $99 on Standard, $199 on Professional and up to $399 on Advanced, per user a month billed annually. Monthly billing costs more per user; I couldn't confirm the USD monthly rate from my location, so I leave it out. The 14-day trial needs no card, and Hootsuite doesn't charge when it ends. The Hootsuite review covers each tier.
Pros#
Monitoring included from Standard.
10 accounts on the entry plan, the same as Agorapulse.
No automatic charge after the trial.
Unlimited accounts from Professional.
Cons#
1. Approvals on Advanced at $399 a user, against $119 at Agorapulse.
2. $99 a seat on the entry plan, $20 above Agorapulse Standard billed yearly.
3. Advanced listening by quote.
4. 1.3 from 556 reviews on Trustpilot (checked Oct 16, 2026).
Source: Trustpilot, Hootsuite reviews, captured Oct 16, 2026
What users like#
Hootsuite holds 4.4 from 3,804 reviews on Capterra UK (checked Oct 16, 2026).
Listening on a lower plan. A marketing analyst calls Lumen Lite "vital" for tracking how people see the brand (TrustRadius, Oct 8, 2026).
Source: TrustRadius Hootsuite review by a marketing analyst, Oct 8, 2026, captured Oct 16, 2026
Drafts a manager can check. Amanda Bellavance's manager signs off drafts and checks old analytics without leaving Hootsuite (TrustRadius, Aug 21, 2026).
Agents in the inbox. At Caribbean Airlines, Leeann Gibbs's team answers DMs in Hootsuite and reads industry benchmarks (TrustRadius, Aug 21, 2026).
Three networks, one click. Keri Kuiper posts to all 3 of her platforms at once (TrustRadius, Aug 20, 2026).
A calendar plus tickets. Jill F. drags posts around the calendar and routes team work through tickets (Software Advice, Jun 2026).
One post, many pages. Grace publishes once to several Facebook pages and Instagram accounts (Trustpilot, Oct 22, 2025).
What users dislike#
Days for an email. Nelly Y waited "days and days" for a support reply (Trustpilot, Aug 31, 2026).
Disconnects. John Siegel's accounts drop off and need reconnecting (TrustRadius, May 1, 2026).
A reply every 48 hours. Gary Oak found no live support (Trustpilot, Feb 13, 2026).
A roll-over bill. Tristan N. paid "over $1,000" when a subscription renewed (Software Advice, Dec 2025).
Five days late. Melissa Ziegler's team missed the cancellation window and faced a fee of half the annual price (Trustpilot, Dec 12, 2025).
A 90-day notice rule. Satu Kujanpää gave 60 days and then paid $500 more (older than 12 months) (Trustpilot, Jun 5, 2025).
Evidence note: 11 of 12 stories fall inside the last 12 months. Renewal and support complaints repeat across Trustpilot and Software Advice, which is why Hootsuite sits at #6.
Summary#
My pick only when you want one vendor for posts and listening and you'll negotiate the terms.
Pick it if basic monitoring inside your scheduler covers you, and one person runs 10 accounts.
Skip it if you need approvals under $399 a seat or you left Agorapulse over billing.
7. Mention#
Mention now serves existing customers only. If you hold a legacy plan, it keeps running; if you don't, you can't buy one.
Features#
Mention ranks #7 because a new buyer can't purchase it, and it still matters to teams that already pay.
Company plan sources: Reddit, X, Facebook, Instagram, news, forums, blogs, YouTube and the web.
Company plan limits: 5 alerts, 50,000 mentions a month, 100 reports, unlimited users.
Instant mentions, spike notifications and SMS on Company.
Publish and Respond: retired for new or inactive users.
Source: Mention pricing page, captured Oct 16, 2026
Pricing#
The Company plan has no public price and sells through a demo, on annual terms. Since Jul 1, 2026, new buyers get Agorapulse Listening through sales instead. The Mention review and the Mention alternatives guide carry the full history.
Pros#
Your alerts keep running if you hold a legacy plan.
Instant notifications on Company.
No seat cap on Company.
Cons#
1. Closed to new buyers.
2. Yearly billing only on Company.
3. No publishing or reply tools for new or inactive users.
4. 2.8 from 6 reviews on Trustpilot (checked Oct 16, 2026).
What users like#
Every Mention review I could find is older than 12 months, because new buyers stopped arriving in 2026. Read these as history.
Alert module. Manal I., in higher education, rated setup and the alert module highly (older than 12 months) (Software Advice, Sep 2022).
Hands off. Jonathan C., who runs a 2 to 10 person consultancy, rated the upkeep "Completely painless" (older than 12 months) (Software Advice, Sep 2022).
Content management. Enes Y. picks content management as his favorite part (older than 12 months) (Software Advice, Jun 2022).
Noise filters. David P. excludes job posts and sites he doesn't want and reads a daily email, in an incentivized review (older than 12 months) (Software Advice, Oct 2019).
Filters and updates. Derek A. credits time saved, filters for junk sites and frequent updates (older than 12 months) (Software Advice, Dec 2015).
PR reaction. Rencha used the live feed to respond to PR issues (older than 12 months) (Trustpilot, Nov 28, 2017).
What users dislike#
Charged after a cancel. Natallia Zakharina canceled a yearly plan on time and paid for the next year anyway (older than 12 months) (Trustpilot, Feb 17, 2025).
Moved off a paid plan. Christian Eiermann, an early adopter, found his account switched to a free plan without warning (older than 12 months) (Trustpilot, Oct 1, 2020).
A brand name that's a word. Iryna Namaka fought noise and got no bug fix from support (older than 12 months) (Trustpilot, Jun 3, 2020).
No history before signup. Arshard A. sees data only from the day he joined, in an incentivized review (older than 12 months) (Software Advice, Mar 2019).
Lost posts. Ben C. loses a mention when its author deletes the post, and DMs don't show (older than 12 months) (Software Advice, Dec 2015).
Email reports. Umang S. rates the email reporting below par, in an incentivized review (older than 12 months) (Software Advice, Jun 2018).
Evidence note: the newest story here dates from Feb 2025. If you hold a legacy plan, the renewal complaint is the one to plan around.
Summary#
My pick only for teams already inside a legacy plan.
Pick it if your Company plan still fits and renews at a price you accept.
Skip it if you're a new buyer, because the checkout no longer exists.
FAQ#
Can I still buy Mention in 2026?#
No. Mention stopped standalone sales on Jul 1, 2026. Legacy accounts keep running, and new buyers get Agorapulse Listening through sales.
How much does Agorapulse Listening cost?#
There's no public price. Agorapulse sells Advanced Listening through sales, priced by quota, with a 30-day trial.
Does Agorapulse still have a free plan?#
No. The Free plan ended on Jul 6, 2026. Former free users can move to the free Archie plan, which creates posts through Archie only.
Can I get a refund on my first Agorapulse payment?#
No. First-time purchases and monthly plans carry no refund. A partial refund applies only to an annual plan canceled within 30 days of a self-service renewal.
Which Agorapulse alternative costs least for a team of 3?#
For listening, Awario Pro at $89 a month billed annually costs $1,068 a year, and CommunityTracker Pro at $99 a month costs $1,188 with monthly billing. For publishing, Sprout Essentials and Agorapulse Standard both cost $2,844 a year for 3 seats billed annually.
Does CommunityTracker replace Agorapulse?#
It replaces the listening job, not the publishing job. CommunityTracker has no scheduler and no social inbox.
Who Should Switch#
Teams that wanted listening and got a demo button. CommunityTracker, Mentionlytics, Brand24 and Awario all have a public price you can pay without a call.
Small teams paying per seat for features they skip. If 3 people only need monitoring, CommunityTracker Pro costs $1,188 a year against $2,844 for Agorapulse Standard before listening.
Former Free plan users. The plan ended on Jul 6, 2026; a CommunityTracker Free plan or a Mentionlytics monthly plan gets you listening again without a yearly bet.
Who Should Stay#
Agencies that live in the inbox and approvals. Professional at $119 a user billed yearly puts client sign-off on a lower tier than Hootsuite's $399.
Teams already on Advanced or Tailored. The listening add-on keeps mentions next to your posts, so a demo call costs you less than a second tool.
Legacy Mention customers. Your plan keeps running; wait for the renewal notice before you move.
How to Decide, by Situation#
If your buyers ask for recommendations in Reddit, LinkedIn or Hacker News, pick CommunityTracker Pro, because it sorts those threads by intent for $99 a month for the team.
If your report needs news, web and social with a visible price, pick Mentionlytics, because Basic starts at $59 a month billed monthly.
If podcasts and review sites belong in the feed, pick Brand24, because it covers both and gives you 30 days to ask for your money back.
If you count mentions and the budget sits under $100, pick Awario Pro, at $89 a month billed annually for 300,000 mentions.
If you want the Agorapulse publishing job with more reports, pick Sprout Essentials, at the same $79 a seat billed annually.
If you want monitoring inside your scheduler and run 10 accounts alone, pick Hootsuite Standard at $99 a user billed annually.
If you hold a Mention legacy plan, stay until renewal, then compare against tools 1 to 4.
Related reading: social listening tools, media monitoring tools, the Agorapulse review, Meltwater alternatives and Brandwatch alternatives. Compare plans on CommunityTracker pricing.